Challenge: One Day Gone Every Time Someone New Joined
As RockITek’s headcount grew fast, Tina’s synchronous onboarding process stopped being viable. Every time a new employee joined, she spent an entire day on conference calls walking them through the company, its tools, and its culture. When two new hires started on the same day, the problem became impossible to ignore.
The existing onboarding materials, a mix of PDFs, websites, and presentation decks, were not built for self-directed learning. Remote employees needed to be able to get up to speed independently, without waiting for someone to carve out hours to guide them through it. Static documents could not do that job well. Important information got lost, content quickly became outdated, and there was no way to track whether anyone had actually engaged with the materials.
Tina knew that hit-and-run onboarding was not fair to new hires, and that her own workload was too heavy to keep absorbing the cost. Something had to change.
